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No matter what business you’re in there is inevitably a quality management or quality control system that will help to improve your customer satisfaction, increase your efficiency and enhance your product. There is now widespread global acceptance that the cost of poor quality far outweighs the cost of implementing measures to improve your product quality, in every industry. The minimal investment required to make appraisals and take preventive measures costs far less than the price of rework, waste and customer dissatisfaction. It is likely because of these reasons that you have chosen to establish a Quality Management System that is suited for your company.
Regardless of what approach you take or what standard you choose to model your system after, developing a comprehensive Quality Management System requires a lot of time and effort that would otherwise be spent developing your product and serving your customers. This is why it’s important to follow through and benefit from your effort; in order to recover the cost of your decelopment effort. Once your Quality System is established, there are regular commitments needed for the effective implementation and ongoing monitoring for continued effectiveness of your program. As a result of this high resource demand it’s no surprise that many companies tend to let everyday activities command priority while the Quality System that took so much effort to develop begins to take a back seat to the rest of the organization. Unfortunately, when left long enough, the result is a decline in product quality, the exact thing the Quality System was established to prevent.
Many quality management systems such as ISO, TQM, Six Sigma, Lean Manufacturing and Theory of Constraints, when utilized effectively by your company, will successfully drive your business towards improvement; but when left unattended will cease to provide much more than the most basic guidance for your company. The key to maintaining the standards set forth in your quality system is with ongoing monitoring of your current situation, coupled with comprehensive reporting and problem solving in order to ensure continuous improvement of your product.
QVC will work with you to develop your quality system right from the start, including process mapping and an analysis of your current situation. Together we can establish your goals and the needs of your clients and prepare a documented quality system that fulfills both your requirements and the requirements for recognized certification from external registrars should you require this. Further implementation and training services for all employees and subcontractors is also available.
For those who already have an established Quality Management System and are dedicated to their quest for quality, but who face restrictions regarding the continuous supply of resources to monitor and audit the implementation and effectiveness of their quality management system, QVC offers a unique service.
QVC will take the time up front to learn your business and the quality system you’ve specifically developed and then provide ongoing internal auditing of all the key elements of that system. The intent is to act on your behalf to perform these appraisals so that full time company employees are free to take care of everyday responsibilities that require immediate attention. All findings are fully documented and provided to you confidentially on either QVC templates or your preferred standard. There are many benefits to these services, including:
- Ongoing, personal auditing that knows your business, your product and your goals specifically - no need to educate new auditors each time
- Comprehensive written feedback regarding the effectiveness of the management system; thus providing opportunities for change and suggestions for enhancement that will increase your customer satisfaction
- Identification of potential problem areas - prevent problems before they occur to minimize waste and rework and time consuming non-conformance activities
- Preparation for Certification Maintenance Audits - employee readiness
- Resources dedicated to the Continuous improvement of your system and business processes, without being distracted by every-day responsibilities
- Non conformance investigation, implementation of corrective and preventative measures - statistical tracking of progress
- Training for new employees, existing employees and subcontractors
- Documentation and manual revisions - continuous improvements and periodic changes to your quality management system that are needed when your business evolves and your customer’s needs change
Ultimately the greatest benefit is an effective quality management system that works as you intended it to. After all the time and effort you invest developing a quality management system to improve your business, having it properly implemented is your best weapon in the fight against rework and poor quality.
For more information or to arrange for a consultation please contact QVC, your resource in Quality and Validation Consulting services.
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